🧱 Block 1: Product Use & Hair Care Routine

Q1: What’s the difference between the four JBCA UFFRUIT systems (A–D)?

A1: Each system targets a specific hair concern:

  • A-Series: Anti-Dandruff & Detox for scalp health
  • B-Series: Thickening & Strengthening for volume and repair
  • C-Series: Curl Moisturizing & Detangling for curls and coils
  • D-Series: Hydrate & Repair for dry or damaged hair

Q2: Can I mix products from different systems?

A2: Yes! You can combine shampoos, conditioners, and masks from different series to address multiple hair needs — for example, A for scalp detox and D for deep hydration.

Q3: How often should I use the charcoal detox shampoo?

A3: For oily or flaky scalp, use 2–3 times per week. For dry scalp, once a week is enough to maintain balance without over-cleansing.

Q4: Are JBCA shampoos and conditioners safe for color-treated hair?

A4: Yes. All JBCA formulas are color-safe, sulfate-free, and gentle on treated or bleached hair.

Q5: Can I use JBCA hair masks daily?

A5: Hair masks are best used 1–2 times per week as an intensive treatment. For daily moisture, choose our leave-in conditioners or tonic sprays.

Q6: Do your curl products work for wavy or fine hair?

A6: Yes. The C-Series curl care range is lightweight and suitable for waves, curls, and coils — it defines texture without heaviness.

Q7: What’s the difference between the 60ml, 355ml, and 1000ml sizes?

A7: 60ml is perfect for travel or sampling, 355ml for regular daily use, and 1000ml is the professional salon or family size.

Q8: Can men use JBCA shampoos and conditioners?

A8: Absolutely. JBCA products are gender-neutral and formulated for universal hair and scalp needs.

Q9: How long does it take to see results?

A9: You’ll feel instant softness and freshness after the first use. Noticeable improvements in scalp balance or hair strength usually appear after 2–4 weeks of consistent use.

Q10: Can I use multiple leave-in or styling products together?

A10: Yes. Start with a leave-in conditioner, then layer gel cream or twisting butter for definition and finish with refresh spray for all-day hydration.

🚿 Block 2: Ingredients & Formula Safety

Q1: Are JBCA products sulfate-free and paraben-free?

A1: Yes, all JBCA formulas are sulfate-free, paraben-free, and silicone-balanced, designed for safe and clean beauty care.

Q2: What makes the charcoal detox line effective for dandruff?

A2: The UFFRUIT-A-1.1 & A-2.1 series contains activated charcoal, tea tree, and peppermint essential oils, which remove buildup, reduce itch, and purify the scalp.

Q3: Do the Thickening products contain proteins?

A3: Yes. The B-Series features biotin, keratin, and strengthening proteins that reinforce strands and promote fuller, stronger hair.

Q4: Are the Curl Moisturizing products silicone-free?

A4: They use lightweight, water-soluble silicones to enhance smoothness without buildup — ideal for curly and coily textures.

Q5: Are JBCA products cruelty-free?

A5: 100%. JBCA never tests on animals and supports ethical beauty standards.

Q6: Do your products contain fragrance or essential oils?

A6: Yes. We use natural essential oils and fruit extracts to deliver a refreshing, uplifting scent without harsh synthetic fragrance.

Q7: What is “Hydro-Lock” technology in the C-5.3 Gel Cream?

A7: It combines 30% oil infusion with water-based hydration to lock in moisture while maintaining bounce and flexibility.

Q8: Are JBCA products vegan-friendly?

A8: Most formulas are vegan, though a few may contain hydrolyzed keratin (a protein derived from natural sources). Ingredient lists are always transparent.

Q9: What makes the D-series hydrate & repair line different?

A9: It’s enriched with argan oil, panthenol, and amino acids that restore elasticity and smoothness for dry, damaged hair.

Q10: Do your products contain alcohol?

A10: Only gentle, fatty alcohols (like cetyl and stearyl alcohol) are used to condition and soften hair — not the drying kind found in cheap hair products.

💆 Block 3: Styling & Leave-In Care

Q1: What’s the difference between leave-in conditioner and curl cream?

A1: Leave-in conditioners hydrate and detangle, while curl creams define and hold curls. You can use them together for best results.

Q2: How do I use the Volume Boost Leave-In Conditioner (D-5.4)?

A2: Apply to towel-dried hair from roots to ends, then blow-dry or air-dry for a light, lifted volume without residue.

Q3: Is the 30% Oil-Infusion Gel Cream suitable for fine hair?

A3: Yes — it delivers moisture without weight, leaving hair bouncy and shiny, not greasy.

Q4: How should I use the Curl Prep Definer?

A4: Apply a small amount to damp hair before styling to reduce tangles, smooth texture, and enhance curl definition.

Q5: What’s the best way to refresh curls between washes?

A5: Use the curl reactivating & refreshing mist (C-4.3) to revive shape, reduce frizz, and rehydrate curls throughout the day.

Q6: Can I use JBCA products with heat styling tools?

A6: Yes, but apply a protective leave-in or tonic spray first to prevent heat damage.

Q7: Do JBCA styling products leave residue or flakes?

A7: No. All formulas are non-sticky, lightweight, and residue-free, leaving hair touchably soft.

Q8: What’s the best product for frizz control?

A8: The C-6.3 gel and D-6.4 curl cream both deliver strong hold, frizz control, and long-lasting hydration.

Q9: Can I use the Soufflé and Twisting Butter together?

A9: Yes — the soufflé provides airy bounce, while twisting butter gives stronger hold and definition for tighter curls or twists.

Q10: How much product should I use each time?

A10: Start with a nickel-sized amount and adjust based on hair length and thickness — a little goes a long way!

💳 Block 4: Orders, Shipping & Returns

Q1: Where are JBCA products shipped from?

A1: All orders are shipped directly from our U.S. warehouse, ensuring fast and reliable delivery.

Q2: How long does delivery take?

A2: Orders are processed within 1–2 business days, and standard U.S. shipping takes 3–7 business days.

Q3: Do you ship to P.O. Boxes and APO/FPO addresses?

A3: Yes, we deliver to all P.O. Boxes and APO/FPO/DPO addresses. Please note some remote areas may take slightly longer.

Q4: Can I change my shipping address after ordering?

A4: Contact us within 12 hours of placing your order. Once shipped, address changes are not possible.

Q5: What payment methods do you accept?

A5: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay for secure checkout.

Q6: What if I receive a damaged or missing item?

A6: Please email us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or refund immediately.

Q7: Do you accept returns?

A7: Yes. We accept returns for unused and unopened items within 30 days of delivery.

Q8: How long do refunds take?

A8: Refunds are issued to your original payment method within 5–7 business days after inspection of the returned item.

Q9: Do you ship internationally?

A9: Currently, JBCA ships only within the United States, but international service will be available soon.

Q10: How can I contact customer service?

A10: You can reach our support team at admin@jbca.us, or through the contact us form. We reply within 24 hours, Monday–Friday.